Like many others, I was incensed at the audacity and attitude of the TSA in the story blogged by Nic. As a parent myself I would have been arrested for what I would have done to the person that took my child away like that…

Until… I contacted the TSA directly for an explanation, and this is what they replied with.

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Dear Jon Biddle [sic],

The Transportation Security Administration trains its employees to be
sensitive to the needs of the traveling public and mothers with children
in particular. All of our security screening areas are under constant
video surveillance. A review of this incident shows you and many others
have been duped.

I appreciate your concern for what appeared to be a person who was
wronged, and encourage you to continue to fight the good fight.

Marshall R. Smith
Customer Support Manager
Transportation Security Administration
Hartsfield-Jackson Atlanta International Airport
Office: (404) 460-2249

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PR arse-covering or the real story ? I’m inclined to believe the latter.